Refund Policy – Smart Printer

Effective Date: February 23, 2026

At Smart Printer, we prioritize customer satisfaction and aim to provide reliable, high-quality printer support and services. This Refund Policy outlines the conditions under which refunds may be issued.

1. Payment Terms

  • Payment for services is generally collected after the service is completed.

  • No upfront charges are required for most standard printer support and troubleshooting services.

2. Eligibility for Refunds

A refund may be considered under the following circumstances:

  • If the service was not delivered as promised or failed to address the issue due to provider error.

  • If there was duplicate billing or an accidental charge.

  • If the customer cancels a scheduled service before it has been initiated and no resources have been allocated.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • If the issue persists due to factors outside of our control, including hardware defects, manufacturer limitations, or misuse of the printer.

  • If the service has been completed successfully as per agreement.

  • If delays or technical issues occur due to customer-provided network or system configurations.

4. Refund Process

  • To request a refund, contact us via admin@smartsprints.site within 7 days of service completion.

  • Provide your invoice number, service details, and reason for the refund request.

  • Refund requests will be reviewed, and a decision will be communicated within 5 business days.

  • Approved refunds will be issued using the original payment method.

5. Contact Us

If you have questions regarding this Refund Policy or need assistance with a refund request, please reach out to:

Smart Printer
Address: G-87, Ground Floor, DDA Shed, Okhla Industrial, Okhla Phase 2, New Delhi – 110020, India
Email: admin@smartsprints.site

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